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Have a great local doctor? Do tell!
In a recent survey, members shared concerns about doctor choices.
We hear you and are working to add doctors to your plan. Is there a
doctor you would like to be part of the provider network? We want
to know. Just call us at
1-800-782-0095
. Tell us the doctor’s name.
We will check to see if the doctor can join the network. Also, be sure
to let us know if you are having trouble getting the care you need.
You can always call the number above and ask for help getting your
doctor visit.
Problems don’t just crop up between 9 a.m. and 5 p.m. Sometimes you’re
miles from the doctor’s office. Or it’s late at night when your child gets a
high fever. What should you do?
You can reach a registered nurse – for free – anytime of the day or night
from anywhere in the U.S. Simply call MedCall at
1-888-850-1108
. Add this
number to your cell phone contacts today. If you have hearing or speech loss,
call
1-800-368-4424
.
Nurses have been carefully trained to help you figure out the care you need or
what to do next. If you have a true emergency, always call 911 first or go to the
nearest emergency room right away. A true emergency comes on suddenly
and shows severe symptoms.
If it’s not an emergency, call your doctor or the number above. One easy call
can help you make the right choice about where to go and how to get the care
you need.
See the back page of the newsletter for languages that some written materials
like your handbook, claims and benefits letters come in.
Your personal information
•
We may collect, use and share nonpublic personal information
(PI) as described in this notice. Your PI tells us who you are and is
often gathered in an insurance matter.
•
We may use your PI to make judgments about your health, habits
and hobbies.
•
We may collect PI about you from other persons or groups such
as doctors, hospitals or other carriers.
•
We may share PI with persons or groups outside of our company
without your OK in some cases.
•
We will contact you if we take part in any action that would require
us to give you a chance to opt out.
•
We will tell you how you can let us know that you do not want us
to use or share your PI for a given action.
•
You have the right to access and correct your PI.
•
We take safety measures to protect the PI we have about you.
You can ask for a state notice that is more detailed. Please
call
1-800-782-0095
.
Speak to a nurse
anytime of day
My Health
•
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