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Anytime, day or night, you can find information on our website. Just log on to
UniCare.com
. You can learn:
•
About your benefits for different services. These could include primary and
specialty care, hospital, mental health and other services.
•
How to see your primary doctor and get care.
•
How to learn about providers in your area.
•
What to do when you are out of the plan’s service area.
•
How to get information on emergency care and 911 services.
•
How to access care after normal office hours.
•
How to file a claim for covered services.
•
How to voice a complaint or appeal a decision. This includes your right to an
independent external appeal.
•
About your rights and responsibilities as a member.
•
About our
Quality Improvement
programs. You can see how we use this
information to review and help improve the quality of benefits and services.
Looking for a provider,
hospital, or pharmacy?
It’s a snap. You can search for doctors, dentists, pharmacies,
hospitals and other health care providers in both English
and Spanish.
Go to
UniCare.com
.
❯
Under
OTHER UNICARE WEBSITES
: select
Medicaid
.
❯
Enter a site:
West Virginia
and click
Enter
.
❯
Scroll down to
Provider Directory
.
It lets you search by plan type, name, specialty, gender or location.
You can also get information about a doctor’s skills and training, such
as languages spoken and board certification.
If you don’t have Internet access or you would like more information
about the professional qualifications of the doctors in our network,
call us at the number on your member ID card. A staff member will
search the Web for you using the criteria you provide, and then read,
mail or fax the results to you.
How to get a paper copy
of our latest notices
If you want a paper copy of the updates in this newsletter or
the latest Member Handbook/Evidence of Coverage, call us at
1-800-782-0095
. If you have hearing or speech loss, call the
TTY line at
1-866-368-1634
.
Benefit and plan information is just a click away
•
How to ask for Advance Directives (Living Wills).
•
About information you can ask for and get every year, including a new
provider directory.
Need information specific to your policy?
Register on the member website to:
•
Learn about your copays and the costs you will have to share (if any).
•
View existing claims.
•
Change your primary doctor (if it applies to your health plan).
•
Order a new member ID card.
You can check your Member Handbook/Evidence of Coverage to learn about
the benefits and services covered under your plan. It also has any benefits that
are not covered or are limited. These include benefits that may not be covered if
you get services outside your plan’s service area.
If you need a copy of the information on the Web or in your Member Handbook/
Evidence of Coverage, call us at the number on your member ID card.
My Health
•
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